A results-driven Sales & Operations Associate with over 4 years of experience driving business success through strategic administrative support and process optimization. Proven ability to enhance profitability by 15% through effective inventory and vendor management, reduce process errors by 25%, and surpass sales goals by 25%. Combines expertise in audit, compliance, and team leadership to achieve measurable outcomes and foster operational excellence.
External Audit (Business Operations)
Kaduna, Nigeria
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Summary
Led external audits and compliance assessments, identifying risks and implementing operational efficiencies that ensured consistency and adherence to safety protocols.
Highlights
Conducted comprehensive audits, process reviews, and compliance assessments, identifying critical risks and drafting reports for management.
Implemented and maintained Standard Operating Procedures (SOPs) for hub operations, enhancing consistency and efficiency across processes.
Supervised and mentored Internal Audit Field Officers, developing their skills and expertise within the assigned state.
Collaborated with cross-functional teams to drive process improvements and implement control strategies that enhanced efficiency, quality, and safety.
Resolved conflicts and issues promptly, promoting teamwork and collaboration to maintain operational harmony.
Customer Service & Account Management Specialist
Abuja, Nigeria
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Summary
Assisted customers with banking inquiries, resolved issues, and managed account-related tasks, ensuring efficient transaction processing and customer satisfaction.
Highlights
Responded to customer inquiries and resolved issues efficiently, providing comprehensive information on banking products and services.
Managed customer accounts, facilitating tasks such as opening new accounts, updating information, and processing various transactions (deposits, withdrawals, transfers).
Addressed and resolved customer complaints and concerns in a timely and professional manner, enhancing customer loyalty and satisfaction.
Monitoring and Evaluation Unit
Kaduna, Nigeria
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Summary
Managed monitoring and evaluation activities for primary healthcare, ensuring data accuracy and reporting for child mortality rates.
Highlights
Maintained accurate records of child mortality rates and compiled weekly/monthly reports, contributing to reliable health data tracking and analysis.
Supervised primary health care workers and submitted Reproductive and Child Mortality data to the NURHI database, supporting national health initiatives.
Conducted site visits, audits, and assessments to identify improvement areas, reducing fraud by 25% and strengthening internal control.
Administrative Cashier
Kaduna, Nigeria
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Summary
Managed customer inquiries, ensured service delivery met KPIs, and maintained accurate records for administrative and financial operations.
Highlights
Responded to customer inquiries and resolved issues via multiple channels, ensuring high satisfaction levels and accurate record-keeping.
Provided excellent customer service and documented interactions, maintaining accurate records to support service quality.
Ensured service delivery consistently met contractual Key Performance Indicators (KPIs).
Inventory Supervisor
Kaduna, Nigeria
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Summary
Supervised inventory operations, ensuring accurate record-keeping, efficient material flow, and compliance with company standards.
Highlights
Reconciled inventory weekly and performed periodic physical spot checks, identifying obsolete items and maintaining accurate stock levels.
Verified quantities of goods delivered, inspected for damage, and processed documentation (DPA), ensuring accountability.
Planned and audited all inventory items, reporting findings to management for strategic decision-making and operational efficiency.
Assisted logistics officer with haulage inspection and dispatch of goods, streamlining supply chain operations.
Volunteer
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Summary
Managed inventory and organization of health and educational materials for an orphanage, ensuring accessibility and tracking donations.
Highlights
Ensured accurate inventory of health and educational materials, supporting the well-being and development of orphanage children.
Organized and stored health items neatly, improving efficiency and resource accessibility.
Managed inventory levels and tracked donations, contributing to transparent resource management.
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Master of Business Administration (MBA)
Business Administration
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Postgraduate Diploma
Management
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Higher National Diploma (HND)
Business Administration
Issued By
Dexter and Heroes
Process Improvement, Quality Assurance, Business Process Analysis, Risk Reduction, Process Safety Management, Incident Reduction, Operational Efficiency, Productivity Enhancement.
External Audit, Internal Control, Compliance Assessments, Risk Identification, Regulatory Adherence, Fraud Reduction, Policy Enforcement.
Sales Management, Revenue Growth, Sales Goals, Product Demonstrations, Customer Acquisition, Relationship Management, Deal Negotiation, Market Analysis.
Inventory Control, Asset Tracking, Cost Savings, Revenue Growth, Vendor Management, Supply Chain Resilience, Stock Reconciliation, Logistics Support.
Project Planning, Project Tracking, Communication, Cross-functional Collaboration, Stakeholder Engagement, Project Delivery.
Data Collection, Quantitative Analysis, Qualitative Analysis, Performance Assessment, Report Generation, Dashboard Creation, Data Quality Assurance, Monitoring & Evaluation.
Team Leadership, Mentoring, Training & Development, Conflict Resolution, Team Collaboration, Capacity Building, Performance Coaching.
Customer Inquiries, Issue Resolution, Account Management, Transaction Processing, Customer Satisfaction, KPI Management.
G-Suite, Google Workspace, Microsoft Office.
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Summary
Led the development and implementation of sales strategies for Agro Allied products, targeting 1600 farmers across 2600 hectares, while managing financial and contractual agreements for Gidanbu Poultry Foundation.